Job Description
Description Job Summary: A Delivery Service Technician I is responsible for the delivery and assembly of, among other things, consumer and office products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise and other products or equipment ("Products") at customers' homes or businesses while delivering the ultimate customer service ("white glove") experience.
Essential and Primary Functions: - Drive a non-commercial delivery truck, cargo or sprinter van, and follow a time schedule.
- Ability to manage and record inventory movements within a warehouse setting.
- Take precise measurements to ensure accurate fit of Products in the customer's home.
- Keep a clean and tidy work area at the customer's home, including wearing booties inside the home, post-assembly removal of packing materials and debris from the customer's home.
- Must be able to meet the required physical demands listed below, including but not limited to, lifting and moving up to 50-200 pounds on a regular basis with the help of a lifting partner or dolly.
- Safely load and unload the delivery vehicle with a dolly or hand truck and use blankets or packing to prevent damage to the Product, delivery vehicle, or customer's home.
- Unbox and assemble a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings.
- Collect proof of delivery, printed or digital signatures from the customer on required forms.
- Collect non-cash payments from customers, if applicable, via payment application.
- Accurately and thoroughly complete required printed or digital logs and reports.
Other Functions: - Communicate well with customers, employees, and various company departments.
- Must be team-oriented and work well with others.
- Must be able to work with minimal supervision and in accordance with all safety standards.
- Ability to use reason and judgment to solve any problems or issues that may arise.
- Must maintain superior customer service, professionalism and a positive attitude to ensure the highest level of customer satisfaction.
- Inspect delivery vehicle pre- and post-service trips to ensure it is clean and organized and monitor its maintenance and repair in accordance with company policy.
- Meet all company and industry safety requirements.
- Place orders for supplies.
- Performs other job-related duties as required by business needs.
- Needs to be self-motivated.
Certificates, Licenses, Registration and Requirements: - Must possess a valid driver's license.
- Licenses, such as low voltage, HVAC or plumbing, may be required for the installation of home products.
Physical Demands: - Must be able to lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple times a day, either assisted with the help of a lifting partner or unassisted with a dolly
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to drive a cargo van or 14'-26' straight truck and potentially operate a lift gate.
- Comfortable working outdoors in all types of weather conditions.
- Must be able to work 8-10-hour days and perform repetitive bending and twisting motions.
- Must be able to push/pull and lift at or above chest level.
- Must be able to climb in and out of the cab and box truck and move equipment up and down staircases.
- Must be able to consistently perform firm hand grips of >50lbs.
Goodman Solutions considers applicants for all positions without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Goodman Solutions
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