Job Description

IT Network Operations and Systems Administrator

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance and more!

GENERAL RESPONSIBILITIES:

The IT Network and Systems Administrator at Whitney Young Health will oversee the management and maintenance of our network infrastructure, encompassing both cloud-based and on-premises deployments. Reporting to the Director of IT Network Operations and Cybersecurity, this role is pivotal in ensuring the stability, security, and compliance of our network and systems with HIPAA, HITECH, and other relevant Federal and State regulations. The ideal candidate will possess strong technical skills, a robust understanding of healthcare IT requirements, the ability to work independently, and a proactive approach to network and systems administration. Please note, this is an on-site, in-person position.

SPECIFIC RESPONSIBILITIES:

• Manage and maintain Whitney Young Healths network infrastructure, including cloud-based and on-premises systems, ensuring high availability, performance, and security.
• Implement and enforce security measures to protect systems and data, adhering strictly to HIPAA, HITECH, and other regulatory requirements.
• Configure and support network equipment such as routers, switches, firewalls, VPNs, and wireless access points.
• Administer servers, including installation, configuration, maintenance, and troubleshooting of operating systems and applications (Windows Server, Hyper-V, etc.).
• Install, configure, test, and maintain servers and related networking equipment.
• Perform critical data backups and ensure data security in accordance with WYH policies and procedures.
• Install firmware and security updates on servers, printers, and networking equipment.
• Administer servers, including installation, configuration, and maintenance tasks.
• Configure and maintain Microsoft Active Directory services.
• Install, configure, and maintain IPS/IDS, Firewall, Anti-Virus, Anti-Spam, and other security systems.
• Assist IT Director Network Operations and Security in development and maintenance of recovery time objective (RTO), recovery point objective (RPO) and other IT policies and procedures.
• Assist in network design, implementation, and ongoing maintenance.
• Monitor network performance and troubleshoot issues, ensuring swift resolution and minimal downtime.
• Provide support to Helpdesk activities as needed, including troubleshooting network issues, application, and endpoint issues.
• Perform additional responsibilities as assigned by the Director of IT Network Operations and Security.
• Must be willing to work nights and weekends as needed to support operational requirements.
• Collaborate with IT and healthcare teams to implement and support electronic medical records (EMR) systems and other healthcare-specific applications.
• Conduct regular audits and assessments to ensure compliance with security and confidentiality laws and regulations.
• Develop and maintain documentation related to network configurations, systems, processes, and compliance activities.
• Assist in the planning, implementation, and testing of disaster recovery and business continuity strategies.
• Stay abreast of industry trends and best practices in network and systems administration, cybersecurity, and healthcare IT.
• A valid drivers license and reliable transportation is required as intraday travel between two or more WYH and/or affiliate sites with equipment and tools is sometimes necessary. Not all sites are easily accessible via public transportation.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• At least 3 years of experience in network and systems administration, preferably in a healthcare environment.
• Strong understanding of HIPAA, HITECH, and other healthcare compliance regulations.
• Experience with cloud platforms (e.g., AWS, Azure, Microsoft 365) and hybrid cloud environments.
• Proficiency in configuring and managing network devices and services (TCP/IP, DNS, DHCP, VLANs, etc.).
• Solid knowledge of server administration, virtualization technologies (e.g., Hyper-V), and storage systems.
• Excellent analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Effective communication skills and ability to collaborate with diverse stakeholders.

PREFERRED QUALIFICATIONS:

• Relevant certifications (e.g., CCNA, MCSA, CompTIA Security+) are desirable.
• Experience with Microsoft 365 and Azure platforms.
• Experience with Cisco or Meraki networking equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $75,000 - $85,000 annually

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