Job Description

Title: Jr Salesforce Administrator

Location: Remote

Duration: 12 Months

Job Responsibilities:

Responsibilities :
- Administer and maintain the Service Cloud Salesforce platform, ensuring its optimal performance and usability.
- Collaborate with stakeholders to gather requirements and design solutions using Salesforce features and functionality.
- Configure and customize Salesforce to meet the specific needs of the organization, with a focus on CTI, Omni Channel, Flow, Reports, and Dashboards.
- Develop and implement workflows, validation rules, and automation processes to streamline business operations.
- Create and manage user roles, profiles, and permission sets to maintain data security and user access.
- Monitor data quality and integrity, performing regular data cleansing and maintenance activities.
- Collaborate with cross-functional teams to integrate Salesforce with other systems and applications.
- Provide end-user support, training, and documentation to ensure user adoption and proficiency.
- Stay up to date with Salesforce updates, releases, and best practices to recommend and implement process improvements.
- Troubleshoot and resolve issues, perform data analysis, and generate ad-hoc reports as needed.



Requirements :
- Salesforce Admin certification is required.

- Proven experience as a Salesforce Administrator, with a focus on CTI, Omni Channel, Service Cloud, Flow, Reports, and Dashboards.
- Strong understanding of Salesforce platform capabilities, configuration, and customization options.
- Experience with Lightning Web Components (LWC) is a plus.
- Proficient in creating and managing workflows, validation rules, and automation processes.
- Solid understanding of data management practices, data quality, and data security.
- Ability to gather requirements, translate business needs into technical solutions, and effectively communicate with stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.
- Excellent communication and interpersonal skills, with the ability to effectively train and support end-users.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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