Job Description

About us:

Pro Financial Health is a fast-growing fintech company that aims at easing the financial journey of individuals and businesses worldwide. Through a blend of technology and financial expertise, we provide innovative solutions that help our clients navigate their financial landscape with ease.

The Opportunity:

We are looking for an Online Chat Support Agent. This entry level position is your opportunity to take part in our mission of simplifying financial decisions. You will be the first point of contact for our clients, assisting them in their queries and providing them with the necessary information about our products and services.

Job Responsibilities:

• Assisting clients via online chat by answering their queries related to our products and services.
• Identifying customer needs and guiding them to appropriate financial solutions.
• Documenting customer interactions and maintaining a reliable follow-up process.
• Providing feedback on the efficiency of the customer service process.
• Staying updated on new products, services, and policies.

Desired qualifications:

• Excellent communication and typing skills.
• Customer service oriented with a passion for helping others.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to learn about our products and services quickly.
• Comfortable working in a digital environment.

Nice-to-have:

• Experience in working with chat support tools.
• Familiarity with CRM systems and practices.

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