Job Description

firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with theseindividuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys’ to wellness.

Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun.

Triage and Care Coordination Nurse (Remote Registered Nurse)

The Triage and Care Coordination Nurse (TCCN) is a remote registered nurse that provides telephone and electronic triage support to firsthand patients and staff, and supports outpatient care coordination. They work 8 hour shifts, currently working hours only, but with a likelihood to include evenings and weekends in 2024. TCCNs are expected to be doing care coordination, training and related administrative work when not managing acute issues. TCCNs will be 1099 contractors contracted on an hourly basis.

Michigan RN license and NLC compact license are required.

As a Triage and Care Coordination Nurse you will:

• 16-24 hours a week on a remote basis, paid at an hourly rate of $40
• Working hours shifts will be 8 hours (9-5 EST/8-4 CST)
• Receive inbound clinical issues from firsthand staff and patients directly by phone and Google forms and triage appropriately including escalating true urgencies/emergencies immediately
• Collaborate closely with firsthand staff, including peer mental health workers, social workers, and APPs to address acute issues as early and comprehensively as possible
• Coordinate care with our patients’ other care providers
• Develop and deliver training on basic medical issues to peer mental health workers and social workers

You will be a good fit if you have:

• The ability to rapidly triage and prioritize patient issues, and identify the appropriate level of care
• Creativity and excellent problem solving skills, with a willingness to “think outside the box” to solve patient issues
• The ability to provide problem specific patient education and self-management suggestions
• Ability to adapt rapidly to variations in team culture and process
• Empathy, compassion, and approachability

The experience you bring to this role includes:

• You must be a Registered Nurse with active RN license through a Nurse Licensure Compact (NLC) state and willing to get licensed in other non-compact states
• 5+ years clinical care experience including triage in Emergency Department and/or Primary Care settings
• Working with and managing a population with challenges such as behavioral health and/or SUD conditions
• Care management and coordination

$40 - $40 an hour

This is a part-time, non-exempt, hourly position reporting to firsthand's Director, Clinical Operations . firsthand cares deeply about ensuring pay equity with every team member who joins. Commensurate on candidate experience, the expected hourly rate is $40/hr.

firsthand Benefits:

For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive culture.

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to getting to know you.

Unfortunately, we are not able to offer sponsorship at this time.

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Job Tags

Hourly pay, Full time, Contract work, Part time, For contractors, Immediate start, Remote job, Flexible hours, Shift work, Afternoon shift,

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